Privacy Policy

At EverGift, we take your privacy seriously. This Privacy Policy explains what personal information we collect, why we collect it, how we use and share it, and what choices you have. It applies whenever you visit our website, place an order, or otherwise interact with the services we offer (collectively, the “Services”). Where our Terms of Service and this Privacy Policy conflict on matters related to personal information, this Privacy Policy governs.

By using any part of the Services, you confirm that you have read and understood this Privacy Policy. If you have questions or concerns, please reach out to us at any time using the contact details at the bottom of this page.

How We Collect Your Information

We gather personal information through several channels:

• Directly from you — when you create an account, submit an order, contact our support team, or otherwise share information with us voluntarily.
• Automatically through your device — when you browse or use our Services, we may collect technical data such as your IP address, browser type, and usage patterns through cookies and similar tracking technologies.
• From our service providers — third parties we work with to deliver parts of our Services may share information they collect on our behalf.
• From partners and other third parties — we may receive information about you from business partners or other sources as permitted by applicable law.

What Information We Collect

“Personal information” refers to data that identifies you or can reasonably be linked to you. It does not include anonymized or fully de-identified data. Depending on how you use our Services and the laws applicable to you, we may collect the following categories of personal information:

• Contact details such as your name, email address, phone number, billing address, and shipping address.
• Financial details including payment card information, financial account numbers, transaction records, and payment confirmation data.
• Account credentials such as your username, password, security questions, and saved preferences or settings.
• Order and transaction history including items you view, save, purchase, return, exchange, or cancel.
• Messages and correspondence you send us, including customer support inquiries and feedback.
• Device and network data such as your IP address, browser type, device identifiers, and network connection information.
• Usage and behavioral data reflecting how you navigate and interact with our Services over time.

How We Use Your Information

We use the personal information we collect for the following purposes, depending on how you interact with us:

• Delivering and improving the Services. We use your information to process orders, handle payments, arrange shipping, manage returns and exchanges, maintain your account, and generally fulfill our contract with you. We may also use it to personalize your experience, recommend products, and continuously refine how our Services work. User-generated content and communications may be used for marketing as permitted by our Terms of Service.
• Communicating with you. We use your contact details to respond to inquiries, provide customer support, send order-related notifications, and maintain an ongoing relationship with you.
• Marketing and advertising. With your consent where required, we may send you promotional emails, text messages, or postal communications, and show you relevant advertisements on our platform and elsewhere online based on your activity and purchase history.
• Security and fraud prevention. We use your information to authenticate your identity, protect our systems, detect and investigate suspicious or unauthorized activity, and keep both our platform and our customers safe. You are responsible for keeping your account credentials confidential — please do not share your login details with anyone.
• Legal compliance and enforcement. We may use your information to comply with applicable laws, respond to lawful requests from authorities, pursue or defend legal claims, and enforce our Terms of Service or other policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights described below with respect to your personal information. These rights are not unlimited and may be subject to exceptions under applicable law. In some cases we may decline a request as permitted by law, but we will always let you know.

• Right to Access / Know. You may request a copy of the personal information we hold about you.
• Right to Delete. You may ask us to delete personal information we have collected about you.
• Right to Correct. You may request that we correct any inaccurate personal information we maintain.
• Right to Portability. You may request that we provide your data in a portable format or transfer it to a third party, subject to certain conditions.
• Right to Opt Out of Sale or Targeted Advertising. Where applicable, you may have the right to opt out of the “sale” or “sharing” of your personal information, or the use of it for targeted advertising purposes, as defined under relevant privacy laws.
• Managing marketing communications. You may unsubscribe from promotional emails at any time by clicking the unsubscribe link in any such message. Even if you opt out, we may still send you transactional or account-related communications.

If you are located in the United Kingdom or the European Economic Area, the following additional rights may also apply, subject to local law:

• Right to Object or Restrict Processing: You may ask us to stop or limit our processing of your personal information in certain circumstances.
• Right to Withdraw Consent: Where our processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of any processing that occurred before you withdrew consent.

To exercise any of these rights, contact us using the details below. We may need to verify your identity before acting on your request, as permitted or required by law. You may also designate an authorized agent to submit requests on your behalf, provided we receive evidence of your authorization. We will not discriminate against you for exercising your privacy rights.

How We Share Your Information

We may share your personal information with third parties in the following circumstances:

• With vendors and service providers who support our operations, such as payment processors, cloud infrastructure providers, customer support tools, data analytics services, and fulfillment and shipping partners.
• With business and marketing partners to deliver relevant advertising or promotional content. Those partners handle your information according to their own privacy policies. You may have the right to opt out of certain sharing for targeted advertising depending on where you live.
• When you direct or consent to sharing, such as when you choose to ship a product to a third party or connect a social media account.
• With our corporate affiliates and entities within our group of companies.
• In connection with a corporate transaction such as a merger, acquisition, or sale of assets; to comply with legal obligations including court orders, subpoenas, or government requests; to enforce our Terms of Service; or to protect the rights and safety of EverGift, our users, or the public.

Security and How Long We Keep Your Data

We implement reasonable technical and organizational measures to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security. We encourage you to avoid sending sensitive information through unsecured channels.

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, maintain your account, comply with legal obligations, resolve disputes, and enforce our agreements. Once retention is no longer necessary, we securely delete or anonymize your data.

International Data Transfers

EverGift operates globally, which means your personal information may be transferred to, stored in, or processed in countries other than the one in which you reside. These countries may have different data protection laws than your own.

When transferring personal information from the European Economic Area or the United Kingdom to other countries, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses or equivalent mechanisms recognized by the UK, unless the destination country has been deemed to provide an adequate level of protection.

Children's Privacy

Our Services are not directed at children under the age of majority in their jurisdiction, and we do not knowingly collect personal information from minors. If you believe your child has provided us with personal information without your knowledge, please contact us and we will take appropriate steps to delete it. We do not knowingly sell or share the personal information of individuals under 16 years of age.

Third-Party Links

Our Services may contain links to websites or platforms operated by third parties. These sites have their own privacy policies and terms, and we are not responsible for their content, practices, or security. Visiting linked sites is at your own discretion. Any information you share publicly on third-party platforms — including social networks — may be visible to other users and is subject to those platforms' terms, not ours. Links to third-party sites do not imply our endorsement of those sites or their operators.

Complaints

If you have a concern about how we handle your personal information, please reach out to us first using the contact details below. Where your rights permit, you may also escalate unresolved complaints to your local data protection authority.

Updates to This Policy

We review and update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will revise the “Last updated” date at the top of this page and provide any additional notice required by applicable law. We encourage you to check back from time to time to stay informed.

Contact Us

If you have any questions about this Privacy Policy, want to exercise your privacy rights, or have a concern about how your information is being handled, please email us at hello@evergiftofficial.com. For purposes of applicable data protection law, EverGift is the data controller of your personal information.